Proudly based at FitCrowd, Amersham.
Privacy Policy
Last updated: 23rd July 2026
Misbourne Beauty, Massage & Wellbeing is committed to protecting your privacy and handling your personal information responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains what personal information we collect, how we use it, how we protect it and your rights under UK data protection law.
Who We Are
Samantha Yates trading as Misbourne Beauty, Massage & Wellbeing
Based at FitCrowd, Amersham, Buckinghamshire
Email: hello@misbournebeauty.co.uk
Website: www.misbournebeauty.co.uk
For the purposes of UK data protection law, Samantha Yates, trading as Misbourne Beauty, Massage & Wellbeing, is the Data Controller responsible for your personal information.
Information We Collect
Depending on the services you use, we may collect the following personal information:
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Name
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Postal address
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Email address
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Telephone number
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Appointment and booking information
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Emergency contact details (where provided)
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Payment information necessary to process transactions. We do not store your full payment card details, which are processed securely by our payment providers.
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Consultation and treatment records
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Medical information relevant to your treatment, including health conditions, allergies, medications, injuries and contraindications
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Communications between you and Misbourne Beauty & Wellbeing
We only collect information that is relevant and necessary to provide our services safely and professionally.
Information may also be collected automatically when you use our website or online booking system, such as your IP address, browser information and website usage data through cookies and analytics tools.
How We Use Your Information
We use your personal information to:
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Manage bookings and appointments.
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Provide safe and appropriate massage treatments.
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Complete client consultations and maintain treatment records.
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Process payments.
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Communicate with you about appointments and services.
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Meet our legal, insurance and professional obligations.
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Improve our services and customer experience.
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Send marketing communications where you have chosen to receive them.
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Send appointment confirmations and appointment reminders.
Lawful Basis for Processing
We process your personal information under one or more of the following lawful bases:
Performance of a contract (to provide treatments and manage appointments)
Compliance with legal obligations
Protection of vital interests where appropriate
Your consent, where required, including for marketing communications
Health Information
Some information you provide during your consultation is classified as a 'special category' of personal data under UK GDPR.
We collect this information solely to ensure treatments are carried out safely and appropriately.
This information is treated with the highest level of confidentiality and is only accessed where necessary to provide your treatment.
Marketing Communications
If you choose to receive marketing communications, we may occasionally send you emails about:
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New treatments
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Special offers
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Seasonal promotions
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Wellbeing advice
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Business updates
Marketing emails will only be sent where you have given your consent or where otherwise permitted by law.
You can withdraw your consent at any time by clicking the unsubscribe link in our emails or by contacting us at hello@misbournebeauty.co.uk.
Choosing not to receive marketing communications will not affect your ability to book appointments or receive treatments.
Sharing Your Information
We never sell your personal information.
We may share your information with trusted service providers who help us operate our business, including:
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Wix.com Ltd (website, online bookings and client management)
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Payment providers used to process transactions
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Professional advisers where required
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Regulatory authorities where required by law
These providers only process your information on our behalf or as required to provide their services.
Data Security
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.
Although no online system can guarantee absolute security, we work with reputable providers and follow good security practices to protect your information.
How Long We Keep Your Information
We only keep your personal information for as long as necessary to:
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Provide our services
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Meet legal and regulatory requirements
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Comply with insurance obligations
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Resolve disputes where necessary
Treatment records are retained only for as long as necessary to comply with legal, insurance and professional requirements, after which they are securely deleted or destroyed.
Your Rights
Under UK GDPR you have the right to:
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Request access to your personal information.
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Request correction of inaccurate information.
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Request deletion of your information where applicable.
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Request restriction of processing.
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Object to certain types of processing.
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Withdraw consent for marketing at any time.
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Request a copy of your personal information in a portable format where applicable.
To exercise any of these rights, please contact us using the details below.
Cookies
Our website uses cookies and similar technologies to improve website functionality, analyse visitor behaviour and enhance your browsing experience. Where required, you will be asked to consent to non-essential cookies through our website's cookie banner.
You can manage your cookie preferences through our website's cookie banner or by adjusting your browser settings.
Children
Misbourne Beauty, Massage & Wellbeing provides treatments only to clients aged 18 years and over.
We do not knowingly collect or process personal information from anyone under the age of 18.
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Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Misbourne Beauty, Massage & Wellbeing
Based at FitCrowd
Amersham
Buckinghamshire
Email: hello@misbournebeauty.co.uk
Website: www.misbournebeauty.co.uk
Complaints
If you are unhappy with how we have handled your personal information, please contact us first so we can try to resolve the issue.
You can find further information about your rights by visiting the ICO website at www.ico.org.uk.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation or our business practices.
The latest version will always be available on our website.