Refund Policy

Last updated: July 2026

Booking deposits are used to reserve appointment times.

If you cancel at least 24 hours before your appointment, your deposit can be transferred to another appointment.

Cancellations made with less than 24 hours' notice may result in the booking deposit being retained.

Failure to attend your appointment without notice will normally result in the loss of your deposit.

Refunds will only be considered where required by law or in exceptional circumstances.

If a refund is approved, it will normally be returned using the original payment method.

If we need to cancel your appointment, you will be offered either the following:

If you have any questions regarding this policy, please contact:

07530 406 217

This policy does not affect your statutory rights.